Windows 7 has one of the amazing features that I have used and this feature make my life very easier. It’s called the Problem Steps Recorder (PSR.EXE).
What does it do? If you are an IT Pro, many people will ask you to fix problems on their computers (get on with it.. this is life), at times it will not be feasible for you to fix issues without remote access or looking at the issues on what’s happening on the screen.
When you type PSR on the instant search box, it will launch PSR tool through which you can record each click that you perform on the screen and the relevant step. The best part is that you can comment on these screen shots. Once it is done, PSR will compile all these in to a MHTML file and add to a zip file which will make it very smaller in size so that you can email the details.