Problem signing into Skype? (26th May 2011)

I experienced a problem where I cannot sign in to skype and it stops responding as soon as I enter my password. I tried reinstalling same issue.

In the event viewer, you might find an error event id 1000

Faulting application name: Skype.exe, version: 5.3.0.111, time stamp: 0x4dac4a84
Faulting module name: Skype.exe, version: 5.3.0.111, time stamp: 0x4dac4a84
Exception code: 0xc0000005
Fault offset: 0x006eb5e2
Faulting process id: 0x135c
Faulting application start time: 0x01cc1bb56c8e403b
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id: ae1da1c5-87a8-11e0-bbc9-0026b9a88429

As a solution please do the following which helped me to solve

Windows
  • Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.)
  • Type the following and click OK. %appdata%\skype
  • Locate and delete the file shared.xml.

If you cannot find this file:

  • Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.)
  • Type the following and click OK.

control folders

  • In the View tab, ensure that Show hidden files and folders is enabled.
  • Repeat steps 1-3.
  • Restart Skype.
Mac
  • Open Finder and locate the following folder:

~/Library/Application Support/Skype

  • Delete the file shared.xml.
  • Restart Skype.

Please note that the ~ sign means your home folder. You can find your home folder by opening Finder and selecting Go > Home from the menu bar or pressing Command (Apple), Shift and H keys at the same time.

Linux
  • Go to the following folder:

/home/YourLinuxUserName/.Skype

  • Delete the file shared.xml.
  • Restart Skype.

Remember: The Skype folder is a hidden folder – please check Show hidden files in your file browser to view and access it.

Refer this link

Advertisements

52 thoughts on “Problem signing into Skype? (26th May 2011)

  1. 10x mate, it worked. Isn’t it a bad omen that MS bought the company and we started getting such errors? And they have no even started working on it probably šŸ™‚

    • Hi Francis, it might be hidden. Please click on Organize -> Folder and Search Options -> View -> Show Hidden Files

      let me know if that helps

      • Hello Akfash! Your suggestion for deleting shared.xml at first gave me hope but then I realized it wouldn’t work for me! šŸ˜¦ CAn you please tell me what else to try? I’d be extremely grateful!

  2. i just bought a mac and am unfamiliar with all its functions. i can get to the shared.xml file and i can highlight it but it wont delete. i have downloaded and an uninstalled 3 times.
    HELP ME

    • can you rename it? quit all the process and close all the files related to skype before trying to delete.

    • Hi Joshua, it might be hidden. Please click on Organize -> Folder and Search Options -> View -> Show Hidden Files

      let me know if that helps

  3. THANKS!!! After searching the net for hours (including the Skype forum), this finally solved the problem and Skype is working normally. šŸ™‚

  4. i have deleted the skype thinking that that was the reason .
    now i cnot even download the skype!!

    ANYBODY KNOWS WHAT TO DO?????

    THANKS!!!

  5. Hey guys I deleted this file shared and it does not work šŸ˜¦ Can you please tell me what else to do? what does it mean to restart skype! Thanx in advance

    • Hi, what is the Operating System you are using? after deleting did you try reinstalling skype? please update

  6. Hello everyone! I have tried deleting file shared.xml but my skype still won’t log in šŸ˜¦ Can anyone please help me!

  7. Hi, what I have is share_html file. I deleted it, but still didn’t work. What else should I try doing? help please ;(

  8. Hi..
    I tried to delete the same file from given location. but when i login again it genrate the same file once again.
    but issue is still there.. event id 1000.
    O/S windows 7 and skyp new version. I reinstall skyp and b4 it i remove all folders and registry entry of skype.
    Now can u help me on this

  9. Hi..
    I tried to delete the same file from given location. but when i login again it genrate the same file once again.
    but issue is still there.. event id 1000.
    O/S windows 7 and skyp new version. I reinstall skyp and b4 it i remove all folders and registry entry of skype.
    Now can u help me on this

  10. This funky modern style Dorel Loft Bed for teenagers is a simple, solid wood, this
    bed is the perfect creative addition to any children’s bedroom. By saving money and getting out of debt now, you may also get quite stylish triple Patio Doors that consist of three beds. Generally used Patio Doors are the hot ticket for today’s
    homes.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s