I experienced a problem where I cannot sign in to skype and it stops responding as soon as I enter my password. I tried reinstalling same issue.
In the event viewer, you might find an error event id 1000
Faulting application name: Skype.exe, version: 5.3.0.111, time stamp: 0x4dac4a84
Faulting module name: Skype.exe, version: 5.3.0.111, time stamp: 0x4dac4a84
Exception code: 0xc0000005
Fault offset: 0x006eb5e2
Faulting process id: 0x135c
Faulting application start time: 0x01cc1bb56c8e403b
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id: ae1da1c5-87a8-11e0-bbc9-0026b9a88429
As a solution please do the following which helped me to solve
Windows
- Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.)
- Type the following and click OK. %appdata%\skype
- Locate and delete the file shared.xml.
If you cannot find this file:
- Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.)
- Type the following and click OK.
control folders
- In the View tab, ensure that Show hidden files and folders is enabled.
- Repeat steps 1-3.
- Restart Skype.
Mac
- Open Finder and locate the following folder:
~/Library/Application Support/Skype
- Delete the file shared.xml.
- Restart Skype.
Please note that the ~ sign means your home folder. You can find your home folder by opening Finder and selecting Go > Home from the menu bar or pressing Command (Apple), Shift and H keys at the same time.
Linux
- Go to the following folder:
/home/YourLinuxUserName/.Skype
- Delete the file shared.xml.
- Restart Skype.
Remember: The Skype folder is a hidden folder – please check Show hidden files in your file browser to view and access it.
Refer this link
Thanks a lot – this totally fixed my problem!!!
Thx a lot,
I also think that Microsoft f…ed up š
Thank you – this fixed the problem for me.
Thanks Heaps for this! worked like a charm.
Brilliant – fixed it for me after an hour or installing and un-installing skype! How on earth did you know?
10x mate, it worked. Isn’t it a bad omen that MS bought the company and we started getting such errors? And they have no even started working on it probably š
I have windows 7. I do not have the file. Any other solution
Thanks
Francis
I did just do these steps with windows 7 and it worked grrrrreat!
Hi Francis, it might be hidden. Please click on Organize -> Folder and Search Options -> View -> Show Hidden Files
let me know if that helps
Hello Akfash! Your suggestion for deleting shared.xml at first gave me hope but then I realized it wouldn’t work for me! š¦ CAn you please tell me what else to try? I’d be extremely grateful!
Thanks mate. Solved my problem. You are a star!
Thank a lot!!! fixed problem!!!!
Obrigado, resolveu meu problema. Thank a lot!!! fixed problem!!!!
Thanks a lot; puno hvala š
work like a charm! Thanks!
Thanks a lot!!! There was no help at all on this problem at skype forums. Cheers!
i just bought a mac and am unfamiliar with all its functions. i can get to the shared.xml file and i can highlight it but it wont delete. i have downloaded and an uninstalled 3 times.
HELP ME
can you rename it? quit all the process and close all the files related to skype before trying to delete.
I just renamed the shared.xml file with a different extension (.txt) and it worked fine…
Thank you this resolved my issue as it just happened to me as well. Deleting the shared.xml took care of the problem.
Thanks Buddy.. it worked.. š
i dnt have the file shared.xml what else can i do ?
Hi Joshua, it might be hidden. Please click on Organize -> Folder and Search Options -> View -> Show Hidden Files
let me know if that helps
Great!! Thanks a lot! š
Fantastic, up and running again, thanks
Great, that worked.
Thanks
Thanks a lot.Issue is fixed.Now skype is working fine.
Problem solved!!!
Thx!
THANKS!!! After searching the net for hours (including the Skype forum), this finally solved the problem and Skype is working normally. š
i have deleted the skype thinking that that was the reason .
now i cnot even download the skype!!
ANYBODY KNOWS WHAT TO DO?????
THANKS!!!
ok got it!!!!!!!!!!!!
thankssss
Thaks very much š
Thanks bro. Ur a saviour.
Thanks mate fixed
OMG Thank you so much i was so sad when skype crashed works like magic THANK YOU !
Thanks, it works! š
sad..because is not working for me..i deleted that file, but is not helped. š¦
Hey guys I deleted this file shared and it does not work š¦ Can you please tell me what else to do? what does it mean to restart skype! Thanx in advance
Hi, what is the Operating System you are using? after deleting did you try reinstalling skype? please update
Hello everyone! I have tried deleting file shared.xml but my skype still won’t log in š¦ Can anyone please help me!
thanks very much youve resolved the problem. like hiiting the bullseye fot this issue.
Thanks a lot, this solutions solved my problem as well….!v
Thanks a lot . Problem was fixed .
tks, you solved my problem!
Perfect solution!
Thx!
Hey…! worked first time for me also…Thanks a lot…!
Hi, what I have is share_html file. I deleted it, but still didn’t work. What else should I try doing? help please ;(
I mean shared_html file
Hi..
I tried to delete the same file from given location. but when i login again it genrate the same file once again.
but issue is still there.. event id 1000.
O/S windows 7 and skyp new version. I reinstall skyp and b4 it i remove all folders and registry entry of skype.
Now can u help me on this
Hi..
I tried to delete the same file from given location. but when i login again it genrate the same file once again.
but issue is still there.. event id 1000.
O/S windows 7 and skyp new version. I reinstall skyp and b4 it i remove all folders and registry entry of skype.
Now can u help me on this
It doas not work… all XML files deleted, connections checks.. still not working….
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