Missing Screenshots in Problem Steps Recorder (PSR.EXE)

Posted: June 24, 2011 in PSR, Windows, Windows 7
Tags: , ,

Like most of the IT Pro’s I too use PSR to capture screenshots for troubleshooting, documenting, blogging and other tasks which require to capture a series of screenshots. Most of the times when I use PSR I have been facing an issue. Once the recording is done and the file has been saved, when I open the .mht file most of the screenshot at the beginning will be missing and the one’s at last will be displayed.

You may have a message on the missing screenshot as “No screenshots were saved for this problem step”. The reason for this is that by default, PSR only saves the last 25 screenshots to help reduce the size of the capture file. If you require to capture more than 25 screenshots you may increase this number (to a maximum of 100)

  • To Increase, Open PSR with elevated rights, click on the highlighted arrow and select Settings


  • Change from number of recent screen captures 25 to a maximum of 100.


  1. amila says:

    thanks Akfash ! This is great🙂

  2. Anonymous says:

    That fixed part of my problem. I changed it to 100. I only created 50 steps but it’s still missing about dozen screen captures. Seems like it doesn’t capture images of Windows Explorer and a few other apps even when running as admin.

  3. Paulo A. Nascimento. says:

    Thanks much, A life saver indeed as I was really upset with the tool behavior.

  4. Anonymous says:

    Thanks Akfash

  5. sangram says:

    I’m using PSR professionally , need to know how can I increase the screen captures for more than 400 images ?

  6. Akfash Latibu says:

    Hi Sangram,
    The PSR utility can only have 100 printshots. The 101st printshot will replace the 1st Printshot. but the descriptions will remain.

  7. Anonymous says:

    thanks a lot!

  8. Sonal says:

    How to change frequency to capture screenshot

  9. Anonymous says:

    i have the same problem, and now it is solved! thank you very much

  10. XoXo says:

    Thanks buddy, Great help

  11. Frank Heimes says:

    Thanks – that works. Just two things: (1) At least on Windows 8.1, elevated rights are not necessary. (2) Unfortunately, it does not keep the modified setting (neither with nor without elevated rights). Upon each start, you’ll have to changes the max. number of screen shots again.

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