Skype – Akfash's Weblog

I experienced a problem where I cannot sign in to skype and it stops responding as soon as I enter my password. I tried reinstalling same issue.

In the event viewer, you might find an error event id 1000

Faulting application name: Skype.exe, version: 5.3.0.111, time stamp: 0x4dac4a84
Faulting module name: Skype.exe, version: 5.3.0.111, time stamp: 0x4dac4a84
Exception code: 0xc0000005
Fault offset: 0x006eb5e2
Faulting process id: 0x135c
Faulting application start time: 0x01cc1bb56c8e403b
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id: ae1da1c5-87a8-11e0-bbc9-0026b9a88429

As a solution please do the following which helped me to solve

Windows

Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.)
Type the following and click OK. %appdata%\skype
Locate and delete the file shared.xml.

If you cannot find this file:

Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.)
Type the following and click OK.

control folders

In the View tab, ensure that Show hidden files and folders is enabled.
Repeat steps 1-3.
Restart Skype.

Mac

Open Finder and locate the following folder:

~/Library/Application Support/Skype

Delete the file shared.xml.
Restart Skype.

Please note that the ~ sign means your home folder. You can find your home folder by opening Finder and selecting Go > Home from the menu bar or pressing Command (Apple), Shift and H keys at the same time.